Frequently Asked Questions

General

What Soundcards are supported?

The software works in principle with all DirectSound-compatible soundcards. Should you experience problems with a Soundcard, you should make sure that you obtain the very latest driver for your soundcard. In most cases, you will be able to find the most recent drivers on the manufacturers’ websites.

There is no sound

If you do not get any sound, check that all the loudspeaker regulators are on high and that the outlet channels are correctly set. Take a look at the level meters as well. Make also sure that you have the newest soundcard drivers installed. On some systems, there is also no sound after resuming from standby mode. This is caused by system drivers and not by our software. In this case, you should reboot your system.

The audio quality is poor (drop-outs, noise, etc.)

Make sure that you have the installed the newest audio drivers. Try to set the latency to high and the technology to DirectSound in the Program Options. Also, disable any power management functions that may slow down the CPU.

What is a DirectShow codec/decoder?

DirectShow codecs are required to load and play audio and video files. For the common audio and video formats, the DirectShow codecs are already installed. If you try to load an audio or video file that is not supported by the installed DirectShow codecs you will get an error message. In this case, you must install a DirectShow decoder that supports the audio or video format. You can download them for free here.

There is no video

Make sure that you have enabled the video features in the Program Options. Also try to reload the videos into the players. If there is still no video, you may have to install a DirectShow decoder for the video format. You can download them for free here.

e-mix mp1200 Console

e-mix mp1200 Console not recognised with 64-bit Windows

This problem concerns only mp1200 units that have been bought before October 2009. If the 6-digit serial number on the backside of the mp1200 starts with a two (2), then you can update the software (firmware) of the mp1200 console. Please download the Firmware Update und follow the included instructions manual. Note: The firmware update can only be carried out from a 32-bit Windows..
If the serial number starts with a one (1), then please contact e-mix support

 

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